How can we help?

Most questions are answered below. If yours isn't, write to us and we'll get back to you.

Email support

Tell us your iPhone model, your iOS version, and what you were doing when the problem happened. A screenshot helps.

Subscription

I subscribed but still see the paywall.

Tap Restore Purchases on the paywall, or in Rayya's Settings. Make sure your iPhone is signed in with the same Apple Account you used to subscribe. Restoring brings back your subscription only. Your practice history stays on the iPhone where you recorded it.

How do I cancel?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Rayya, and choose Cancel Subscription. You keep access until the end of the period you paid for. Deleting the app does not cancel the subscription.

How do I change between monthly and yearly?

Open Settings on your iPhone, tap your name, then Subscriptions, then Rayya, and pick the other plan. Apple shows when the change takes effect.

Can I get a refund?

Apple handles all payments for Rayya, so refunds go through Apple. Request one at reportaproblem.apple.com.

How much does Rayya cost?

Rayya is free to download. A subscription unlocks every feature: $6.99 per month or $39.99 per year in the US. There is no free trial.

Mindful Pause

The apps I chose aren't being paused.

Open Rayya and check that Mindful Pause is turned on and that your apps are still selected. If you recently reinstalled Rayya or changed Screen Time settings, choose your apps again so Screen Time can give Rayya permission once more.

Tapping "Open Rayya" on the pause screen doesn't open the app.

On iOS 26.5 and later, the pause screen opens Rayya straight into your practice. On earlier versions, iOS closes the paused app instead. Open Rayya yourself and your practice will be waiting.

How do I go straight back to the app I was opening?

In Rayya's Mindful Pause settings, use Return to app to link each paused app to a supported app, such as Instagram, YouTube or WhatsApp. After your practice, an Open button takes you back. Apps without a link show a Done button, and you can switch back yourself.

How long do apps stay open after my practice?

For the time you set, from 5 to 60 minutes. The timer starts when you finish, even if you don't open the apps. When it ends, they pause again.

I need an app right now.

Rayya offers a 15-minute skip for moments you truly need an app. You can also pause or turn off Mindful Pause in Rayya at any time.

Which apps can I pause?

Up to 50 individual apps, or whole categories such as Social. Websites aren't supported yet.

Counting and history

My history isn't on my new iPhone.

Rayya keeps your counts, goals and custom adhkar only on the iPhone you use. There is no account or cloud sync, so history doesn't move to a new phone, and deleting Rayya deletes it.

I don't feel the buzz at the end of a round.

Check Rayya's haptic settings, then make sure System Haptics is on in your iPhone's Settings, under Sounds & Haptics.

My reminders don't arrive.

Open the Settings app, tap Notifications, then Rayya, and turn on Allow Notifications. Focus modes can also hold reminders back.

Which iPhones does Rayya work on?

Any iPhone running iOS 18.6 or later.